Regulatory Framework

Data Controller Identification: HorizonDevelopmentLabs, registered at Cmno. Los Carambas 2, Los Carambas, Las Torres de Cotillas, Murcia, Espana, Espana, acts as the data controller for all personal information processed through our web platforms and service delivery systems.

Data Collection Scope: We collect personal identification information including full names, electronic mail addresses, telephone numbers, and project-related communications solely for the purpose of executing contracted web development services and maintaining technical correspondence with our clients.

Legal Basis for Processing: All personal data processing conducted by HorizonDevelopmentLabs is grounded in Article 6(1)(b) of the EU General Data Protection Regulation (GDPR), specifically the necessity of processing for the performance of a contract to which the data subject is party, or in order to take steps at the request of the data subject prior to entering into a contract.

Data Retention Period: Personal identification data is retained for the duration of the active client relationship plus a mandatory retention period of 24 months following project completion, after which all personally identifiable information is systematically purged from our operational databases in accordance with Article 17 GDPR (Right to Erasure).

Data Subject Rights: Under the EU GDPR framework, all data subjects whose information is processed by HorizonDevelopmentLabs possess the following enforceable rights: (a) Right of Access (Article 15), (b) Right to Rectification (Article 16), (c) Right to Erasure (Article 17), (d) Right to Restriction of Processing (Article 18), (e) Right to Data Portability (Article 20), and (f) Right to Object (Article 21). Requests shall be processed within 30 calendar days of receipt.

International Data Transfers: HorizonDevelopmentLabs does not transfer personal data outside the European Economic Area (EEA) unless explicit contractual safeguards compliant with Standard Contractual Clauses (SCCs) approved by the European Commission are in place.

Contact for Data Inquiries: All data protection requests and inquiries shall be directed to [email protected] with the subject line "GDPR Data Request" for expedited processing.

Cookie Implementation Philosophy: HorizonDevelopmentLabs maintains a minimal-intervention cookie configuration. Our web platforms employ only strictly necessary cookies essential for core site functionality, session persistence, and security protocol enforcement.

Essential Cookie Categories: The following cookie classifications are deployed: (a) Session cookies for maintaining authentication state during active user sessions, (b) Preference cookies for storing user interface configurations such as cookie consent acceptance, and (c) Security cookies for CSRF protection and bot mitigation protocols.

Third-Party Cookie Prohibition: HorizonDevelopmentLabs explicitly prohibits the deployment of third-party tracking cookies, advertising network cookies, social media pixel cookies, or any analytics cookies that transmit user behavior data to external servers. Our operational framework is engineered to function entirely without invasive tracking mechanisms.

Cookie Consent Management: Upon initial site visit, users are presented with a bespoke cookie acceptance interface. Consent is recorded via localStorage persistence on the user's device and does not transmit data to external servers. Consent may be revoked at any time by clearing browser storage or contacting our data protection team.

Cookie Duration: Session cookies expire automatically upon browser closure. Persistent preference cookies are set with a maximum duration of 12 months, after which consent must be reaffirmed. All cookie data remains strictly within the user's browser environment.

Project Milestone Reimbursement: HorizonDevelopmentLabs structures all engagements with clearly defined project milestones. Reimbursement requests shall be evaluated against the completion status of contractual deliverables as documented in the signed Statement of Work (SOW) for each engagement.

Pre-Development Phase: Following initial consultation and technical architecture documentation, but prior to commencement of development work, clients may request full reimbursement of any deposits or advance payments without penalty. This constitutes the cooling-off period under EU consumer protection directives.

Active Development Phase: Once development work has commenced, reimbursement shall be calculated proportionally based on completed milestones. Work delivered and accepted by the client constitutes non-reimbursable value. Any outstanding milestone payments for undelivered work may be subject to reimbursement upon formal written request.

Post-Delivery Phase: Following final delivery and client acceptance of all project deliverables, a 14-day inspection period shall apply. During this period, technical defects or non-conformities with the original specification may be reported for rectification at no additional cost. Reimbursement claims submitted after the inspection period shall be evaluated on a case-by-case basis.

Refund Processing Timeline: Approved reimbursement requests shall be processed within 14 business days of formal approval. Refunds are executed via the original payment method used for the initial transaction. HorizonDevelopmentLabs reserves the right to deduct a reasonable administrative fee of up to 5% for processing overhead on approved refund claims.

Dispute Resolution: Any reimbursement disputes that cannot be resolved through direct communication shall be submitted to mediation under the auspices of the Murcia Chamber of Commerce, in accordance with Spanish commercial arbitration regulations.

Service Engagement Framework: By engaging the web development services of HorizonDevelopmentLabs, located at Cmno. Los Carambas 2, Los Carambas, Las Torres de Cotillas, Murcia, Espana, Espana, the client acknowledges and agrees to the following terms governing the professional relationship and technical deliverables.

Scope of Technical Services: HorizonDevelopmentLabs provides specialized web development services including but not limited to: full-stack application development, API architecture and integration, performance optimization, cloud infrastructure deployment, database engineering, frontend system construction, e-commerce platform development, and DevOps automation. The specific scope of services for each engagement shall be defined in a mutually executed Statement of Work (SOW).

Intellectual Property Transfer: Upon full payment of all contractual obligations, complete intellectual property rights for all custom-developed code, configurations, and technical documentation shall transfer to the client. HorizonDevelopmentLabs retains the right to reference non-proprietary architectural patterns and general technical methodologies in portfolio presentations without disclosing client-specific implementation details.

Technical Quality Standards: All deliverables produced by HorizonDevelopmentLabs conform to industry-standard code quality metrics including: clean architecture principles, modular component design, comprehensive error handling, production-grade security implementations, and documented API interfaces. Code reviews and quality assurance testing are integral components of our development workflow.

Confidentiality Obligations: HorizonDevelopmentLabs maintains strict confidentiality regarding all client project specifications, proprietary business logic, and technical implementations. Non-disclosure agreements (NDAs) shall be executed upon client request at no additional cost. Confidentiality obligations survive the termination of the service agreement for a period of 36 months.

Liability Limitations: HorizonDevelopmentLabs shall not be held liable for indirect damages, consequential losses, or business interruption arising from service delivery. Our total aggregate liability under any engagement shall not exceed the total fees paid by the client for the specific service engagement giving rise to the claim.

Governing Jurisdiction: This service agreement shall be governed by and construed in accordance with the laws of Spain. Any disputes arising from or relating to this agreement shall be subject to the exclusive jurisdiction of the courts of Murcia, Spain.

Contact for Agreement Inquiries: Technical and legal inquiries regarding this service agreement may be directed to [email protected] or via telephone at +34 611 73 09 46 during standard business hours (09:00-18:00 CET, Monday through Friday).